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High Street Retail - how to succeed at marketing

High street retail has faced significant challenges in recent years. The rise of online shopping and the impact of the COVID-19 pandemic has resulted in a decrease in footfall and sales for many brick-and-mortar stores. Small independent shops, in particular, have been hit hard by these changes. They are an important part of our high streets, bringing diversity, personality and unique products to our communities.

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The Resilience of Our High Streets

In this blog we explore the Resilience of High Streets in the UK Retail Landscape

The unique character and sense of community offered by high streets, as well as their accessibility, have helped them to maintain a loyal consumer base.

While the future may present challenges for small independent shops, there are also opportunities for growth and success. By leveraging their strengths, including personalised customer service, unique products, and a strong brand identity, small independents can continue to thrive on our high streets and contribute to vibrant, diverse communities. Despite the challenges, these shops continue to play a vital role in creating vibrant and diverse high streets. By adapting to changing consumer trends and embracing technology, independents can remain relevant and competitive in the years to come. To succeed, small independent shops need to have a well-planned and executed retail strategy.


The Resilience of High Streets in the UK Retail Landscape


Despite the challenges facing traditional high street retailers, they have shown remarkable resilience in the UK. According to recent statistics, high street sales have remained relatively stable over the past few years, with a growth rate of 0.4% in 2019 (Office for National Statistics, 2020). In contrast, out of town shopping centres have experienced a decline in footfall, with a drop of 3.6% in 2019 (British Retail Consortium, 2020).


One reason for the resilience of high streets is their unique character and sense of community. High streets often have a diverse mix of independent and chain stores, offering a wide range of products and services that cater to the needs of local communities. This creates a sense of place that is valued by consumers, and encourages them to visit high streets for both shopping and leisure activities.


Another factor contributing to the resilience of high streets is their accessibility. High streets are typically located in central areas that are well-connected by public transport, making them easy to reach for a wide range of consumers. This is particularly important for older or less mobile consumers who may find it difficult to travel to out of town shopping centres.


Out of town shopping centers, on the other hand, face a number of challenges that have impacted their performance. One key issue is the rise of online shopping, which has made it easier for consumers to compare prices and shop from the comfort of their own homes. This has reduced the need for consumers to travel to out of town shopping centres, particularly for routine or everyday purchases.


Another challenge facing out of town shopping centres is their perceived lack of character and community. Many out of town shopping centres are dominated by chain stores, which offer a limited range of products and services that may not appeal to local communities. This can make them feel impersonal and less attractive to consumers.


In conclusion, high streets in the UK have demonstrated remarkable resilience in the face of significant challenges from e-commerce and out of town shopping centres. The unique character and sense of community offered by high streets, as well as their accessibility, have helped them to maintain a loyal consumer base. On the other hand, out of town shopping centers face a number of challenges, including the rise of online shopping and their perceived lack of character. To remain competitive, retailers must understand the strengths and weaknesses of different retail locations, and tailor their marketing strategies accordingly.


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